Return Policy

At Moshi Moshi Mart, we understand that sometimes a product may not meet your expectations or needs. That's why we have a clear and transparent return policy in place to ensure your satisfaction.

14-Day Return Period: You have the right to cancel your order within 14 days of receiving it, without the need for any notice. However, please note that this right only applies if the seal of the cosmetic product is not broken. If the seal is broken, your order is considered final and cannot be returned.

Returning the Product: If you decide to exercise your right of cancellation, you have 14 days from the date of cancellation to return the product to us. To be eligible for a refund, the product must be returned in its original condition and packaging, except for cosmetic products with broken seals, which cannot be returned.

Original Condition and Packaging: To ensure a successful return, please make sure to return the product in its original condition and packaging. This includes any accessories, samples, or promotional materials that may have been included with the product.

Allergies: While we strive to offer cosmetic products suitable for a wide range of skin, body and hair types, we understand that allergies can occur. However, please note that we do not accept returns solely based on allergic reactions. We encourage customers to carefully review the ingredients and perform patch tests before using any new cosmetic product.

Refund Process: Once we receive the returned product and verify its condition, we will credit you with the full amount of your order, including any shipping costs you may have paid. Please note that the costs of returning the product from your address to ours are your responsibility. For the exact rates, we recommend consulting the website of your chosen carrier.

How to Initiate a Return: If you wish to return a product, please contact our customer service team. They will guide you through the return process and provide you with the necessary instructions and return address.