FAQ's
General Information
Q: What is Moshi Moshi Mart?
A: Moshi Moshi Mart is an online store specializing in Asian beauty products, including skincare, hair care, and lifestyle items.
Q: How can I contact Moshi Moshi Mart?
A: You can contact them via WhatsApp at +31612387009 or email at info@moshimoshimart.com.
Products
Q: What types of products are available?
A: The store offers a wide range of skincare products, including cleansers, toners, moisturizers, sunscreens, treatments, masks, and eye & lip care. They also provide body and hair care products.
Q: Which brands are available at Moshi Moshi Mart?
A: Brands include Cosrx, Missha, Pyunkang Yul, Beauty of Joseon, Goodal, and many more.
Shipping and Payment
Q: What payment methods are accepted at Moshi Moshi Mart?
A: Moshi Moshi Mart accepts Apple Pay, Google Pay, iDEAL, Maestro, Mastercard, PayPal, Shop Pay, and Visa.
Q: What are the shipping costs?
A: Shipping costs vary depending on the destination and the weight of the order. Free shipping is available for orders over €40.
Q: How long does shipping take?
A: Orders placed before 15:00 on weekdays are shipped the same day; after 15:00, the next working day. Weekend orders are delivered on Tuesday.
Q: How can I get details on international shipping?
A: Please contact our customer support team for international shipping options and additional details.
Q: How do I apply a discount code?
A: Enter your discount code before completing your order at checkout.
Orders and Returns
Q: Can I track my order?
A: Yes, you will receive a tracking number via email once your order is processed and shipped.
Q: What is the return period for Moshi Moshi Mart?
A: You can cancel your order within 14 days of receiving it, provided the cosmetic product seal is not broken. This is for hygenic reasons.
Q: How can I return a product?
A: Contact customer service for instructions and return the product in its original condition and packaging within 14 days of cancellation.
Q: Are returns accepted for allergic reactions?
A: No, returns are not accepted solely based on allergic reactions. Customers are encouraged to review ingredients and perform patch tests before use.
Q: Who pays for return shipping?
A: Customers are responsible for the cost of return shipping.
Q: How do I get a refund?
A: Once we receive and verify the returned product, we will credit you with the full amount of your order, including any initial shipping costs.
Account and Support
Q: Do I need an account to make a purchase?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save preferences.
Q: How can I subscribe to the newsletter?
A: Enter your email on the homepage to subscribe and receive updates on new products, exclusive sales, and news.
For more details, please visit:
Payment Methods & Shipping Costs
Return Policy